Until release 9 there were versions of Acronis True Image for personal and business users, with business versions named Acronis True Image Server. Both editions are available at retail outlets. Successive versions of Acronis True Image are the local backup editions. Acronis True Image Cloud is a subscription-based software plus service offering that allows both local and online backup with unlimited cloud backup, and offers backup for a selection of mobile phones and tablets. There must be numerous Acronis users blithely making regular backups onto their shiny new USB3 external drives totally unaware that when disaster strikes and a restore is needed - they could find themselves like me, completely stumped.Several editions of Acronis True Image are available. I use Acronis 2016 so I connected my USB3 drive to a USB2 socket on the laptop and tried all over again. It would create backup files on them OK but then could not access them for restoring images - it was limited to USB2 because the Rescue Media is Linux. Having wasted a couple of hours carrying out checks of the hard drive with the usual command prompts and Seagate software I concluded that the drive was OK as witnessed by the fact that Windows Explorer - now called File Explorer - could see the files etc,įortunately I had another computer to use - so I was able to do some googling and I tripped upon some 2 year old posts complaining that Acronis 2012, 20 were all fine with USB3 hard drives - but that Acronis 2015 was not. This led me to think the USB hard drive was corrupted. I spent more hours than I care to admit faffing about with the computer which included testing the drive out using my Desktop computer - which had exactly the same problem. The software recognised the hard drive but did not locate any Acronis tib backup files stored on it. I have a 2 TB external USB3 hard drive for storing backups which I had plugged into the computer before I loaded up Acronis.
I plugged in a wireless dongle and mouse and was then able to set about restoring the computer. I had to alter the BIOS to boot from the memory stick - after which Acronis loaded - but it would not recognise the laptop touch screen or touch pad. This repair totally failed and things went steadily from bad to worse - so I decided to restore last week's Acronis backup using an Acronis Emergency Media USB stick. It displayed a critical fault error and set about correcting it without any input from me. A friend mentioned having the same problem the other day and blamed it on recent Win10 updates - so I decided to uninstall them.Īfter the uninstall, a reboot was required and to my horror the laptop refused to boot into Windows. I updated my little Windows 10 laptop last evening and today when I came to use it, it kept freezing. Like some other members - for some years I have been a great fan of Acronis True Image - its reputation got very tarnished today.
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